SUNNY || Gold crystal and pearl ponytail accessory

My aim is always to make sure that you adore your Glorious by Heidi accessory and therefore we won't need to talk refunds. However, I am aware that occasionally an item may be damaged or lost in transit, if this is the case, please email me immediately so I can take appropriate action: heidi@gloriousbyheidi.com

If you are not entirely satisfied with your accessory you can return it within seven days of receiving it for a full refund minus the cost of postage. This does not apply to bespoke orders. Bespoke orders are bouquets, any standard designs where we change an element to make it personal to you, or unique designs agreed upon following private consultation with Heidi.

If you would like a refund please email heidi@gloriousbyheidi.com within 48 hours of receiving your order.

Returns must be sent back in a saleable condition, in their packaging with any labels still attached in order to receive a refund. Refunds cannot be given if the item is returned after seven days.

When returning items please ensure you retain proof of postage and that you choose a postal method which offers compensation to cover the value of the goods. It is recommended that any parcel with contents worth more than £50 be returned by Royal Mail Special Delivery to ensure the contents are fully insured as Glorious by Heidi cannot be held responsible for lost or damaged returned goods that have not been correctly insured.

Returns should be sent to: Glorious by Heidi, The Old Sunday School, Roe Street, Macclesfield. SK11 6UT.

Please do not return items without first emailing to ensure you are eligible for a refund.

• Your Glorious by Heidi accessory will arrive beautifully packaged and wrapped in crisp white tissue paper.

   

  I would recommend that you store your accessory in it's original packaging and away from direct sunlight.

   

  I always use non-tarnish components in my design, but if your accessory should appear dulled, or require cleaning, I recommend you clean your accessory using a specialist anti-tarnish jewellery polishing cloth.